2. Processing & Lead Times
To maintain our rigorous standards of craftsmanship and quality control, our processing times are as follows:
In-Stock Items: We maintain a limited inventory of our collection for immediate fulfillment. These orders are dispatched within 2–3 business days.
Made-to-Order Items: If an item is marked as “Made to Order” or if the current stock has been exhausted, please allow 7–14 business days for our artisans to hand-finish and inspect your piece before shipment. True luxury is worth the wait.
3. Global Fulfillment
To ensure the highest quality control and exquisite packaging, all orders are dispatched directly from our Global Fulfillment Center in Asia. We partner with premium carriers, including DHL Express, FedEx, and UPS, to provide secure, trackable, and rapid transit.
Estimated Shipping Times:
United Kingdom & Europe: 5–8 business days.
North America (USA & Canada): 5–10 business days.
Rest of the World: 7–12 business days.
Please note: These timeframes are estimates and may be subject to customs clearance procedures.
4. Customs, Duties, and Taxes
J. Y. Chang Studio Ltd. is not responsible for any customs and import taxes that may apply to international orders.
Recipient Responsibility: The customer is the importer of record and must comply with all local laws and regulations.
Duties & VAT: You may be required to pay import duties, VAT, or brokerage fees upon delivery. We recommend contacting your local customs office for specific details.
5. Secure Delivery (Signature Required)
To protect your high-value purchase:
Signature Required: For security reasons, all deliveries must be signed for by an adult (18+). We do not ship to P.O. Boxes or freight forwarders.
Insurance: Your order is fully insured by us during transit until it is signed for. Once delivered and signed for, responsibility for the goods passes to the customer.
6. Tracking & Accuracy
Tracking: You will receive a confirmation email with a tracking number as soon as your order is dispatched.
Address Accuracy: Please ensure your shipping address is correct at checkout. We cannot redirect packages once they are in transit. Any costs incurred due to incorrect addresses will be the responsibility of the customer.