Client Care
Shipping & Delivery
Each order is prepared with care before dispatch. Delivery timelines depend on destination, carrier handoff, customs review, and local delivery conditions.
Order Processing
- Orders are prepared after payment has been confirmed and order details have passed routine review.
- Orders are usually processed within 1 to 3 business days before dispatch.
- If an item requires additional preparation, Client Care may contact you before dispatch.
Delivery Time
- Estimated delivery is 7 to 14 business days after dispatch, depending on destination, customs clearance, and local carrier handling.
- Orders are fulfilled through our international fulfillment network.
- During peak seasons, holidays, customs inspections, or local carrier delays, delivery may take longer than expected.
Shipping Confirmation
- When your order ships, you will receive a confirmation email with tracking details.
- Tracking information may not update immediately. It can take 24 to 72 hours for the first carrier scans to appear.
- You may also follow shipment progress through Track Your Order.
In Transit
- Your parcel may move through several logistics checkpoints before it reaches the destination delivery network.
- Tracking events may include shipment information received, acceptance, transport, customs review, arrival at destination, out for delivery, and delivered.
- Some tracking stages may remain unchanged for several days while the parcel is moving between facilities or awaiting the next scan.
Local Delivery
- Final delivery is usually completed by a local carrier in the destination area.
- The local carrier may attempt delivery, leave a notice, route the parcel to a pickup point, or request additional information depending on local practice.
- Please make sure your shipping address, phone number, and email are complete and accurate at checkout.
Duties & Taxes
- Orders shipped across borders may be subject to duties, taxes, customs fees, or import charges set by the destination authority.
- These charges are the responsibility of the recipient unless they are clearly included at checkout.
- Customs processing may affect delivery timelines and is outside our direct control.
Delivery Issues
- If your parcel appears delayed, missing, returned, or damaged in transit, contact Client Care with your order number and tracking number.
- If tracking shows delivered but you cannot locate the parcel, please check with household members, building staff, neighbors, local pickup points, and the local carrier first.
- We will help review the shipment details and advise on next steps.