Client Care
Returns & Exchanges
We want each piece to arrive with intention. If something is not right, please contact us before sending any item back.
Return Requests
- Please contact Client Care within 14 days of delivery to request a return or exchange.
- Items must be unused, unworn, and returned with original packaging where applicable.
- Please do not send any item back before your request has been reviewed and return instructions have been provided.
Items Not Eligible
- Personalized, customized, final sale, or visibly worn items may not be eligible for return.
- For hygiene and quality reasons, returned jewelry must be in its original condition.
- Items that are damaged after delivery, altered, missing components, or returned without protective packaging may be refused.
Return Shipping
- Return shipping instructions will be provided after your request is reviewed.
- Original shipping fees, duties, and taxes may not be refundable unless required by law.
- Customers are responsible for return shipping costs unless the item arrived incorrect, defective, or damaged.
- We recommend using a trackable service and keeping proof of shipment until your request is complete.
Refunds
- Approved refunds are issued to the original payment method after the returned item has been received and inspected.
- Bank or payment provider processing times may vary.
- If a return does not meet the conditions above, Client Care will contact you before any further action is taken.
Exchanges
- Exchanges depend on product availability at the time your request is reviewed.
- If the requested piece is unavailable, we may offer a refund or suggest another option.