Return and refund policy

1. Return Window

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Conditions 

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with no scratches or signs of wear.

  • Security Tag: Each piece of jewelry is shipped with a unique security tag. If this tag is removed, broken, or tampered with, the item is strictly ineligible for return or exchange.

  • Original Packaging: The item must be returned in its complete original luxury packaging (including the gift box, pouches, certificates, and all 36 pieces of the packaging set). Items returned without original packaging or with damaged packaging will incur a restocking fee or rejection.

3. Non-Returnable Items

  • Custom-made jewelry or pieces with personalized engravings.

  • Items where the security tag has been removed.

  • Items purchased during a “Final Sale” event.

4. Return Process

To initiate a return, please contact our concierge team at care@speculumimago.com. Once your return is authorized, we will provide you with the address of our warehouse in China. Please do not send your purchase back to the manufacturer or the UK business address without prior authorization.

5. Shipping & Insurance 

  • Shipping Costs: Customers are responsible for paying all shipping costs for returning items. Shipping costs are non-refundable.

  • Tracking & Insurance: Since our products are high-value, you must use a trackable shipping service and purchase shipping insurance for the full value of the item. We do not guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in transit.

  • Customs Duties: For international returns to our China warehouse, the customer is responsible for ensuring all customs declarations are correctly handled.

6. Refunds

Once your return is received and inspected by our team in China, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment (e.g., Stripe/Credit Card) within 7-10 business days.

  • Please note that your bank or credit card company may take additional time to post the refund.