Client Care
Frequently Asked Questions
A short guide to ordering, shipping, care, and account questions.
How long does delivery take?
- Estimated delivery is 7 to 14 business days after dispatch.
- Processing usually takes 1 to 3 business days before shipment.
Will I receive tracking?
- Yes. You will receive a tracking number once your order has shipped.
How do I track my order?
- Use Track Your Order with the tracking details from your shipping confirmation email.
- If tracking has not updated yet, please allow 24 to 72 hours for the first scans to appear.
Can I change or cancel an order?
- Contact Client Care as soon as possible. Once an order has been prepared or shipped, changes may no longer be possible.
- Address changes are not guaranteed after checkout, so please review your shipping details carefully before placing an order.
Do you ship internationally?
- Available shipping destinations and delivery options are shown at checkout when supported.
- Some destinations may require customs review, local taxes, duties, or additional delivery information.
Why has my tracking stopped updating?
- Tracking can pause while a parcel is moving between facilities, awaiting carrier handoff, or under customs review.
- If there is no meaningful update for several business days, contact Client Care and we will help review the status.
How should I choose a guardian?
- You may choose by sight, by instinct, or by taking the Find Your Guardian quiz.
How do I care for my jewelry?
- Keep each piece dry, avoid chemicals, and store it separately when not worn.
- See Jewelry Care for more detailed material guidance.
What if my item arrives damaged or incorrect?
- Contact Client Care within 48 hours of delivery with your order number and clear photos of the item and packaging.
- Please keep all packaging until your request has been reviewed.