Client Care
Contact Us
Whether you are choosing a guardian, caring for a piece, or following an order, Client Care is here to help.
- For order support, product questions, care advice, or general enquiries, email care@speculumimago.com.
- If your enquiry is about an existing order, please include your order number and the email address used at checkout.
- For product questions, you may include the product name or a screenshot so we can understand the piece you are asking about.
Order Tracking
- Use Track Your Order to follow shipment updates after your parcel has been dispatched.
- Tracking may take a short time to activate after you receive the shipping confirmation email.
Response Time
- We aim to reply within 1 to 2 business days.
- Messages sent during weekends, holidays, launches, or high-volume periods may take a little longer.
- Please send one message per enquiry when possible, so we can keep your request together and respond clearly.
Before You Write
- For shipping questions, please check Shipping & Delivery and Track Your Order first.
- For return questions, please review Returns & Exchanges before sending an item back.